Enthusiastic employees: the key to happy customers this avurudu.

Enthusiastic employees: the key to happy customers this avurudu.

One thing we Sri Lankans love is the various holidays we come across in our calendar. While most countries consider December as their holiday season, we on the other hand can’t wait to see all the trees blossoming with flowers and to hear the chirping of birds welcoming the month of April. Our holiday season as we celebrate the New Year.

Nearing the month of April everyone is excited with getting all preparations done. Starting from applying leave to shopping sprees to meeting up with friends and family, this becomes one of the busiest times for not only individuals but businesses as well. While most employees start to use up their leave, this is also the time where most organisations have their highest sales and balancing this duo can be a turmoil on its own.

Every business depends on their customers and happy customers depend on happy and motivated employees. This may seem like a basic theory that everyone knows but finds it difficult to implement. Unfortunately, the holiday season makes it much more difficult for both the customers and your employees. With everybody in a rush to get things done before the vacation begins can be a strenuous task leading to a more frustrating situation than a joyful one. This becomes more disastrous with employees going on leave or pretty much not in the mood to give out their 100%.

Likewise, in order to get through successfully throughout the season would be to get into the good books of your employees and create an enthusiastic workforce.

Planning the season out.

Planning helps the whole organisation to get a kick start for the season. This just does not include planning out what needs to be done for the season but whereas planning out includes planning the employee activities and days off. This means the workload can be organised among the rest of the employees and the ideal cover up can also be found depending on the workload helping for a smooth flow in achieving customer satisfaction. This can be further carried out by meeting your employees every day to discuss what went wrong, what went right and what can be improved.

Bring out the festive spirit.

Motivating your employees and getting them excited for the season helps them bring out the cheer in their work as well. Whether it is directly handling customers or a back office job, bringing out the excitement helps employees get through their work more effectively. While many organisations follow different mechanisms to carry out the festivities, one of the most common would be to have the annual Avurudu celebrations. This would be a fun filled day loaded with traditions, games and not forgetting the delicious sweetmeats. How about this season try something different. Why stick to one day when you can spread the festive spirit throughout the season. Get your employees motivated and show a sense of appreciation towards their dedication with a few instant giveaways, spot competitions and special treats or even get your employees involved in some traditional Avurudu games in the evening. You can also encourage employees to go traditional with their attire for the season too.

Employee rotation.

Everyone awaits a period of time off during the holiday season. Unfortunately due to workloads and deadlines most instances have some employees on leave while another set forgoes this pleasure. This may not seem like a problem and can even be a generous voluntary action but there can be certain instances where a sense of boredom or inefficiencies arise among the employees turning up at work. A simple solution to overcome this situation would be to provide a fair chance to all. Whether it involves celebrating the season or not employees can be given an equal chance to take a break. This involves a rotation plan where one set of employees take leave while another takes the following week.

Obtaining the support of technology.

The basic concept of technology is to make the life of any individual easier. A HRIS solution can act as a helping hand in such situations in many ways to control employee related activities more efficiently. This includes handling time off requests, calculating the pay, assist recruitment needs, facilitate commuting and even enhance the entire communication process within the organisation. Such a support can be the ideal investment not just for the season but for the long run as well.

 

As the holidays rapidly approach, it is important to remember that if you don’t provide excellent customer service and leave a pleasant experience with your customers, you’ll lose an opportunity to gain and retain valued customers hence blaming it on the season would not be a valid excuse.

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  • Last modified on Thursday, 28 March 2019 11:28
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